Refund policy

All items in our shop are custom made-to-order. Due to the nature of custom production, all sales are final after 24 hours of purchase.

Cancellations Cancellation requests must be submitted within 24 hours of purchase by emailing Support@cineprint3d.shop. After this window, production has begun and cancellations cannot be accepted.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery at Support@cineprint3d.shop with photos of the damage. We will work to resolve the issue on a case-by-case basis.

Lost Packages Once your order has shipped, please contact us at Support@cineprint3d.shop and we will do our best to assist. We are not liable for packages lost in transit after carrier confirmation of shipment.

Wrong Item Received If you received the wrong item, contact us at Support@cineprint3d.shop and we will make it right at no cost to you.

Returns & Exchanges Due to the custom nature of our products, we do not accept returns or exchanges. All sales are final.

Refund Processing Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to reflect in your account depending on your bank.